Effective Date: March 20, 2025
Updated: May 28, 2025
NorthRock Church ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data in alignment with our mission to serve our church community. It also details third-party integrations, security measures, and your rights regarding your information.
We collect personal information to support church operations, enhance engagement, and facilitate ministry services. This includes contact details such as name, email, phone number, and mailing address for communication and mailing purposes. We also gather event registration details, volunteer scheduling information, and prayer requests submitted voluntarily. For financial transactions, contributions, and tithes are securely processed through SecureGive.
Additionally, we collect and store children’s data, including name, birthdate, and parent or guardian contact details. This information is used for programs such as KidzRock, child dedications, baptisms, event registrations, and weekend check-ins to ensure a safe and structured experience.
We do not sell your personal information. Your data is only used to facilitate church operations and communications, and we take every precaution to keep your information secure and private.
We use collected data to facilitate church-related communications such as emails, newsletters, and text messages. It helps us coordinate events, manage volunteer schedules, process prayer requests, and ensure the safety of children in our programs. Contributions and tithes are processed securely, and church engagement is enhanced through strategic use of third-party services.
Importantly, we do not sell, trade, or otherwise monetize your personal information. Your data is solely used for church operations, communications, and ministry services. We take every effort to protect your information and use it responsibly to further our mission.
At NorthRock Church, protecting your personal information is a top priority. We have implemented a combination of physical, electronic, and administrative safeguards designed to prevent unauthorized access, maintain data accuracy, and ensure information is used properly. While we strive to keep our systems secure to the best of our ability, we cannot guarantee complete protection against all security risks or unintentional disclosures of personal information.
We employ reasonable technical and organizational measures to protect your personal data from loss, misuse, or unauthorized changes. Sensitive payment details, such as credit/debit card numbers and bank account information, are never stored on our platforms. All electronic transactions involving us are encrypted for your security. However, because internet data transmission is inherently vulnerable, we cannot assure absolute security for information transmitted online. You are responsible for safeguarding your login credentials and should never share your password with anyone. NorthRock Church will never request your password.
Our website and platforms may include links to external websites for your convenience. Once you click these links, you leave NorthRock's domain, and we have no control over the content, privacy policies, or practices of these third-party sites. As such, NorthRock Church is not responsible for how your information is handled on those websites. We recommend reviewing the privacy policies of any external sites you visit and exercising caution when sharing personal data.
Individuals can manage communication preferences through Planning Center Online (PCO) by adjusting their account settings. If assistance is needed, updates can be requested by emailing nradmin@northrocksa.com. While PCO provides some options for communication management, individuals may need to reach out for further adjustments, including unsubscribing from specific forms of outreach such as emails, texts, or phone calls. Our team is available to manually update preferences upon request.
We do not currently track cookies or other browsing data through our website. However, we may collect certain information related to your interactions with our website for the purpose of improving user experience. If we begin using cookies or other tracking technologies in the future, we will update this policy accordingly and notify users as required.
We may interact with personal data through social media platforms like Facebook, Instagram, YouTube, and others. Any data shared via social media is subject to the privacy policies of those platforms. By engaging with us on these platforms, you acknowledge and consent to their data practices.
We may share your information with trusted third-party services to support church operations. These partners have their own privacy policies, and we encourage you to review them for more details on their data practices. Our third-party partners include:
These platforms follow strict security protocols to maintain data privacy and integrity. While NorthRock Church takes every precaution to ensure your data is handled responsibly, we cannot be held responsible for the privacy practices of these third-party services. Importantly, we do not sell your data to any third-party companies. Data is shared only to support church operations and is managed securely by our trusted partners.
NorthRock Church regularly takes photos and videos during weekend services and events across all campuses. This includes but is not limited to weekend services, baptisms, off-night events like Child Dedication, KidzRock Conference, Party Like A Rockstar, Team Night volunteer nights, Big Wednesday, Heavenly Women’s Conference, Serve Day, and other church events. These images and videos may be used for social media, promotions, or livestreams to showcase church activities and community life.
If you do not wish to be photographed or filmed, please notify us in advance. You can email us at nradmin@northrocksa.com with your preference, and we will make every effort to respect your wishes. For those who prefer not to be included in event media, we encourage reaching out before the event or service to ensure accommodations are made.
Since we have a large congregation, we may not always be able to personally identify individuals who wish to opt-out on the day of an event. By attending, you consent to being photographed or filmed unless we receive prior notice.
If you have been photographed or filmed and wish for your image to be removed from any church media, please contact us at nradmin@northrocksa.com. While we cannot guarantee the immediate removal of all images or videos, we will make reasonable efforts to honor your request and remove content from future promotions or social media posts.
We require explicit parental or guardian consent before collecting or storing children's information. This consent is obtained when registering a child for church activities, check-ins, or events. If at any time a parent or guardian wishes to update or remove their child's data, they may contact nradmin@northrocksa.com to make such a request.
Children’s data is securely stored within our systems, and access is restricted to authorized church staff managing family ministries. We take extra precautions to protect children's data and ensure its confidentiality.
In the event of a data security incident, we will take immediate steps to assess the breach, notify affected individuals if necessary, and enhance security protocols to prevent future occurrences. Your privacy and data security are of utmost importance to us, and we are committed to safeguarding your personal information.
Personal information is currently retained indefinitely, unless a removal request is submitted. We are actively working on a formalized data retention policy to align with best practices. To request data removal, please email nradmin@northrocksa.com. While inactive profiles are reviewed periodically, we encourage individuals to reach out if they would like their data updated or removed.
We may update or modify this Privacy Policy as necessary to reflect changes in our practices or legal requirements. All updates will be posted on this page with an updated "Effective Date." We encourage you to periodically review this policy to stay informed about how we are safeguarding your information.
You have the right to access, update, or request removal of your personal information. If you have questions or need assistance regarding your data, please contact us at nradmin@northrocksa.com.
This Privacy Policy is subject to periodic updates to reflect any changes in our data practices. We encourage you to review this page regularly for the latest information.
NorthRock Church remains committed to safeguarding your information and ensuring a safe and secure experience for all members of our community.